Distance Sales Agreement

PLEASE, in accordance with the relevant legislation, print and read the following agreement in 12-point bold font. Additionally, any buyer making a purchase on our website is deemed to have read and accepted all the terms of the following sales agreement without any further notice.

ARTICLE 1: PARTIES TO THE AGREEMENT

SELLER: POTTECO STUDIO PORSELEN İMALAT LIMITED COMPANY

ADDRESS: Hilal Mah. Aleksander Dubček Cad. 22/A, Çankaya, Ankara

TEL.: 0530 819 8878

EMAIL: [email protected]

BUYER: Customer (the Buyer is the person making a purchase on the Seller’s website www.pottecostudio.com

. The address and contact information provided by the Buyer in the invoice are considered valid.)

By accepting this Agreement, the Buyer acknowledges and agrees that upon confirming the order, they are obliged to pay the order price and, if applicable, shipping fees, taxes, and other specified additional charges, and that they have been informed accordingly.

ARTICLE 2: SUBJECT OF THE AGREEMENT

The subject of this Agreement is the sale and delivery of goods/services ordered electronically by the Buyer on the Seller’s website, with the characteristics and sale price specified in this Agreement, in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. This Agreement defines the rights and obligations of the parties.

The Buyer confirms that they have received information regarding the essential characteristics of the goods/services, sale price, payment method, delivery terms, and the right of withdrawal, has electronically confirmed this information, and subsequently placed the order. Products whose packaging, seal, or protective elements have been opened after delivery cannot be returned due to health and hygiene reasons; opening the packaging is an exception to the right of withdrawal.

Listed prices on the site are the sale prices and remain valid until updated or changed. For products listed for a limited time, the announced price remains valid until the specified period expires.

The Buyer confirms that the data entered into the system during registration or purchase belongs to them, or they have the right to use or share it. Any data not belonging to the Buyer entered into the system is their sole responsibility. Pre-information and invoices on the payment page constitute an integral part of this Agreement. Upon order confirmation, the Buyer is deemed to have accepted all terms of this Agreement.

ARTICLE 3: DATE OF AGREEMENT, DELIVERY OF GOODS/SERVICES, PLACE AND METHOD OF PERFORMANCE

This Agreement is established on the date the Buyer places the order. The goods/services will be delivered to the address specified by the Buyer. Packages suspected of being damaged during shipment must be inspected and opened in the presence of the courier company’s personnel. If damage is found, the product should not be accepted, and a report must be created. Failure to report will be considered as the Buyer acknowledging that the courier has fulfilled its duty.

ARTICLE 4: GENERAL TERMS

4.1. The Buyer confirms that they have read and acknowledged the basic characteristics, sale price, and pre-information regarding payment and delivery for the product displayed on the website.

4.2. The product will be delivered to the delivery address specified by the Buyer on the website, properly packaged and with an invoice, within 30 days.

4.3. If the product is delivered to a person or organization other than the Buyer, the Seller is not responsible if the recipient refuses delivery.

4.4. The Buyer is responsible for checking the product upon delivery and, in case of any issue caused by shipping, refusing the product and recording it with the courier. Otherwise, the Seller will not be responsible.

4.5. The Agreement confirmed by the Buyer during purchase on the website is valid in all cases.

4.6. Unless otherwise stated in writing by the Seller, the Buyer must pay the full product price before delivery. If payment is not completed, the Seller may unilaterally cancel the order and not deliver the product.

4.7. If, for any reason, the bank/financial institution associated with the Buyer’s credit card does not pay the Seller, the Buyer must return the product within 3 days at their own expense. The Seller reserves all contractual and legal rights, including pursuing payment. Installment payments through banks or financial institutions are considered credit; completed product sales where the Seller has received full payment are considered cash sales, not installment sales. In case of the Buyer’s default, 5% monthly late interest applies.

4.8. In extraordinary circumstances (bad weather, earthquake, flood, fire, etc.) preventing delivery within 30 days and exceeding a 10-day delay, the Seller will inform the Buyer. The Buyer may cancel the order, reorder a similar product, or wait until the situation resolves. Refunds, if payment has been made, will be completed within 10 days, including credit card refunds to the Buyer's card or bank account.

4.9. The Buyer may submit product-related requests or complaints via the Seller’s contact channels listed in this Agreement.

4.10. Payment for the product via the Buyer’s chosen method is a prerequisite for delivery. If payment fails or is canceled, the Seller is relieved of delivery obligations.

4.11. The Seller may contact the Buyer via the address, email, phone numbers, and other communication channels provided during registration or updated later, for communication, notification, or other purposes. The Buyer acknowledges and accepts this. The Buyer’s rights under the Disclosure Statement and Privacy Policy remain valid.

4.12. The Buyer agrees to comply with applicable laws while using the Seller’s website. Any legal or penal liabilities arising from violations will be the sole responsibility of the Buyer.

ARTICLE 5: RIGHT OF WITHDRAWAL

The Buyer may return the unopened product with the Seller’s approval within 14 days. Upon receiving the returned product at the warehouse and confirming it is unopened, the refund will be processed to the Buyer's bank.

Packages suspected of damage during shipment must be checked in the presence of the courier. If damage is found, the product should not be accepted, and a report must be prepared. Failure to report will be considered acceptance of delivery by the Buyer.

Products showing signs of damage, breakage, tampering, tearing, or use will not be accepted for return, and no refund will be issued.

Returns will be processed within 7 business days from receipt at the warehouse. Credit card refunds will be completed within 5 business days, though they may not appear in the same statement period.

ARTICLE 6: PROTECTION OF PERSONAL DATA AND PRIVACY

Personal and payment information provided by the Buyer will not be shared with third parties, except for the contracted courier company. The Seller is not liable if disclosure is legally or administratively required. The Seller will process personal data in accordance with Law No. 6698 and ensure proper technical and administrative measures to prevent unauthorized access, processing, or disclosure. Data no longer needed will be deleted, destroyed, or anonymized in compliance with legal timelines. The Buyer acknowledges being informed according to the Disclosure Statement and consents to the processing of personal data.

ARTICLE 7: EVIDENCE, JURISDICTION, AND ENFORCEMENT

Seller records (including computer and audio recordings) constitute binding evidence. Consumer Arbitration Committees are competent up to the value announced by the Ministry of Industry and Technology. For higher amounts, the Istanbul Anatolian Consumer Courts and Enforcement Offices have jurisdiction.

The Buyer declares that they have read, reviewed, and accepted all terms in this Agreement and the order form, received all pre-information, and agrees to all conditions. Payment for an order via the website constitutes full acceptance of this Agreement. The Seller ensures that the Buyer confirms reading and acceptance of this Agreement before completing the order.